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Business ContinuityCash ServicesIn the Event of a Business Disruption at the Federal ReserveFederal Reserve Cash Services
maintains comprehensive business continuity plans that
will be activated in the event of a business disruption.
The Federal Reserve Bank of Dallas’s business
continuity plans are aligned with those of other Federal
Reserve Districts to support continuity of service.
Please visit our national Cash
Services business continuity page If the normal provision of cash services is impaired, the Dallas District will notify its customers via FedLine for the Web and FedPhone. The Dallas Office and its branches will notify customers of a business disruption via FedLine broadcast message. Notification instructions will also be recorded on FedPhone for those customers who do not have access to FedLine. The two most likely disruptions that may occur include...
Accessing Federal Reserve Cash ServicesIf your normal currency and coin ordering channels—FedLine for the Web and FedPhone—are unavailable, you can also place orders by contacting your local Federal Reserve office via telephone (see contact numbers below). If a Dallas District Fed office becomes inaccessible for an extended period of time, you will be notified and provided with instructions for placing currency and coin orders. You may also be informed about restrictions on currency and coin orders and deposits, alternative pickup and delivery points, and may be directed to place orders with other Reserve Bank offices within the District. The Dallas office and its branches have procedures in place to provide reciprocal backup services for each other if this is necessary. Cash Services Contacts
Checks ServicesIn the Event of a Business Disruption at the Federal ReserveDuring a business disruption,
Federal Reserve staff will work to ensure the highest
possible level of service for our customers. Successful
operations will require preparation, coordination and
cooperation between your institution and Federal Reserve
staff. Answers to your critical questions about local
Federal Reserve Check Services continuity procedures
are provided below. For more information, visit the
National
Check business continuity page Questions and AnswersHow Will the Federal Reserve Contact Us During a Business Disruption?In the event of a disruption, critical information will be posted to this web site as it becomes available. The Federal Reserve Bank of Dallas also communicates with customers via FedLine broadcasts and phone calls from account executives or other critical staff. How Can We Obtain Information on Shipping/Drop Points for Deposits During a Business Disruption?Please refer to this web site for more information. We will also utilize the other forms of communication listed above. Who Should We Contact with Questions about Check Processing Business Continuity?All Eleventh District Offices
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 Business ContinuityRelated Resources |
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